Role Purpose:
Operating in a fast-moving environment the CDQ Executive will have full responsibility for the implementation/maintenance and most importantly accuracy of our supplier’s content on our booking engine. You will drive improvements in how we maintain/automate the flow of information between our suppliers and CarTrawler. You will also support management on the delivery of content related projects internally and externally.
Reporting to: Head of Supply Product and Operation
Main accountabilities and key tasks:
- Responsible for uploading and maintaining all supplier content into our database.
- Management of a diverse workload and building relationships with suppliers
- Ensure content availability is maximized across all relevant markets, giving our Trading team the ability to compete globally.
- Foster a culture of continuous improvement in CDQ.
- Proactively collaborate with Customer Centre of Excellence (CCE) on reducing real time Customer issues ensuring any issues are resolved in a forward-thinking way.
- Function as main point of contact for all departments within the business for supplier content queries/issues.
- Maintain the CDQ and Supply inbox.
- Maximize value added offering from key suppliers/markets based on business requirements.
- Build cross-functional relationships with relevant teams promoting best practice through automation.
Critical Interfaces:
- Car Supply Teams – daily liaison with relationship mangers to ensure suppliers needs are being met.
- Customer Centre of Excellence – regarding any supply related customer issues
- Product – liaison with Product and P&T teams to ensure any technical issues can be resolved in a timely and productive manner.
Knowledge and Experience:
- At least 2/3 years’ experience in a Content Development and Quality Executive position
- Knowledge of the car rental industry is desirable.
- History of successfully managing and prioritising your own workload with the highest level of accuracy
- Excellent attention to detail
- Ability to work independently, manage multiple concurrent projects and drive initiatives in a cross-functional environment.
- Ability to spot inefficiencies and areas for process improvement and make changes in line with this.
- Ability to make quick and definitive decisions on a daily basis based on the information available at the time.
- Excellent relationship building skills.
- Strong analytical skills
- Proficient with Excel, previous experience with Tableau/ThoughtSpot/Salesforce an advantage