Mobility Operations Manager


Location: Dublin

Role Purpose

The purpose of this role is to take responsibility for CarTrawler Mobility Content and Mobility Customer Care.

The successful candidate will be accountable for developing the Mobility Supply strategy, managing the day-to-day implementation of this strategy, and ultimately ensuring CarTrawler has the best available content for Pre Book and On-Demand; including the management of supplier relationships and commercial negotiations to ensure competitiveness and quality of supply.

Reporting to: Director of Mobility

What are the responsibilities of a Mobility Operations Manager?

  • Delivering the Mobility content strategy for both Pre Book and On-Demand.
  • Successful management of commercial negotiations including contracts, rates, incentives, and terms and conditions.
  • Management of day-to-day operational supply relationships & escalation of any urgent items to the Director of Mobility.
  • Ongoing reviews of CarTrawler’s Mobility competitors in content, strategy, and product development.
  • Support Revenue Manager to create ad-hoc pricing strategies for channels.
  • Leading the Customer Care side of the Mobility Digital Customer Strategy and the operational implementation of the strategy

Who exceeds in the role? Top performers in the Mobility Operations Manager positions usually have:

  • Proven negotiation skills.
  • Ability to communicate across all levels of the organization ensuring that objectives, performance, and requirements are understood by all parties.
  • Solution focused with strong problem-solving skills with the ability to anticipate and resolve issues.
  • Strong analytical skills and High levels of self-direction

What are the role requirements?

  • 2-4 years experience in similar supply management, account management roles, or business development roles.
  • Experience in people management is preferred but not essential for the role.
  • A proven track record in developing relationships and identifying win-win propositions.

Additional Info

Some of Our Benefits
Hybrid Working: Hybrid working at CarTrawler is a combination of office and remote working. Most of the time, people will have flexibility in terms of where they want to work.
Financial Wellbeing: All employees from day one, whatever their role, are entitled to share options as part of our unique equity scheme offering, we also have an annual performance-related bonus, pension, income protection & life assurance.
Health: Premium VHI health insurance is provided for all team members, we have a dedicated team of Mental Health First Aiders, an Employee Assistance Programme, “Friday Unplugged” – last Friday of every month we have a half-day mental health break.
Leave: 25 days annual leave & 2 company days, as we know life often takes over, as it should! For these instances we offer all eligible team members paid maternity, adoptive, paternity, parents, and marriage leave 
Development: We have a dedicated Talent Management Team and Development Framework “Thrive” which supports your professional and personal development throughout your CarTrawler career.
Environmental, Social, and Governance
You will be an ambassador of our culture and social and environmental credentials.
CarTrawler's Diversity, Inclusion, and Belonging Commitment 
CarTrawler is fully committed to ensuring equal opportunities supported by an environment based on mutual respect, inclusion, and dignity at work for all our people.  We welcome diversity, valuing the benefits it brings to the workplace.  We have a zero-tolerance approach to discrimination of any kind.
The criteria with regards to decisions on positions and promotions are an individual’s ability, behaviors, and merit to perform in the role. To this end, CarTrawler strives to ensure that recruitment, employment, training, and promotion practices and policies do not directly or indirectly discriminate.
We are a purpose-led, values-driven company, with a focus on a culture of shared wins where relationships make the difference. We strive to foster a culture of continuous learning encouraging our people to invest in themselves to Thrive.  
CarTrawler will work to ensure individuals with disabilities are provided reasonable accommodations to participate in the interview process. If reasonable accommodation is needed to participate in any CarTrawler job application or interview process, to perform essential job functions, and/or to receive other benefits of employment. Please let your recruiter know if you require accommodation OR contact us at [email protected]

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