Loyalty Program Manager
(Permanent)

Revenue

Location: Dublin

CarTrawler is the leading B2B technology provider of the car rental and mobility solutions to the global travel industry. Our purpose is to drive successful partnerships. CarTrawler’s end-to-end technology platform expands our airline and travel partners’ offering to their customers, creating substantial ancillary revenue opportunities. We provide unrivaled breadth and depth of content worldwide, including car rental, private airport transfer, and ride-hailing services.

CarTrawler creates innovative, data-led solutions for some of the largest travel brands in the world, including United Airlines, American Express, EasyJet, Alaska Airlines, SWISS, Hotels.com, and Emirates. As a B2B company, we focus solely on helping our airline and travel partners build their brands, not our own.

For our people, they get to work in an indigenous Irish tech company, in healthy, high performing teams, solving interesting problems. 

Role Purpose 

The Loyalty Program Manager is accountable for growing the revenue of loyalty integrations by delivering: 
New/Enhancedloyalty agreements with our active partner base 
A roadmap of price and sort model A/B tests across loyalty traffic 
Increase the number and performance of car rental loyalty touchpoints (cross-sells, CRM) 

Main Accountabilities and Key Tasks 

  • Coordinate internal resources to plan for, pitch, and sign new loyalty agreements with our Partners. 
  • Advise on financial inputs in the formation of loyalty-based commercial frameworks. 
  • Work with cross-functional counterparts to strengthen revenue potential from loyalty integrations (Supplier rates, pricing levers, front-end features, reports & insights). 
  • Lead planning and delivery of price and sort A/B tests across active loyalty integrations. 
  • Track and communicate the performance of loyalty integrations to stakeholders across the business. 
  • Bring knowledge of loyalty market and partnerships to inform and motivate teams across CarTrawler to build a market-leading loyalty proposition. 
  • Manage multiple projects simultaneously in a fast-paced environment, working to clear plans, deliverables, and timelines. 
  • Alongside the Partnerships team, create and input key data and reports for partner meetings and reviews  

Knowledge and Experience 

  • 3-5 years in a similar role with experience working in a fast-paced, high-growth environment. 
  • Ability to understand financial and commercial indicators and use data insights to drive performance improvements. 
  • Strong presentation, written, and verbal communication skills with the ability to articulate a point of view clearly and succinctly to both senior executives and individual contributors. 
  • Excellent relationship development and negotiation skills, capable of influencing others.

Nice to have 

  • Experience working in the travel industry.  
  • Experience managing or reporting on the performance of a loyalty program. 
  • Experience using Tableau to read and interpret data. 

 Critical Interfaces

  • Partner relationship managers and commercial managers – Work with team members to create a pipeline of partners with the potential to launch/optimize loyalty integrations and add loyalty touchpoints.  
  • Commercial analysts, revenue management, and supply teams – Collaborate to optimize revenue and conversion from pricing and sort A/B tests. 
  • Commercial and Product Marketing – Align on loyalty proposition including commercial frameworks and product capabilities in order to win new partnerships and grow loyalty offerings. 

Additional Info

Some of Our Benefits
 
Hybrid Working: Hybrid working at CarTrawler is a combination of office and remote working. Most of the time, people will have flexibility in terms of where they want to work.
Financial Wellbeing: All employees from day one, whatever their role, are entitled to share options as part of our unique equity scheme offering, we also have an annual performance-related bonus, pension, income protection & life assurance.
 
Health: Premium VHI health insurance is provided for all team members, we have a dedicated team of Mental Health First Aiders, and an Employee Assistance Programme, “Friday Unplugged” – the last Friday of every month we have a half-day mental health break.
 
Leave: 25 days annual leave & 2 company days, as we know life often takes over, as it should! For these instances we offer all eligible team members paid maternity, adoptive, paternity, parental, and marriage leave 
 
Development: We have a dedicated Talent Management Team and Development Framework “Thrive” which supports your professional and personal development throughout your CarTrawler career.
Environmental, Social, and Governance
You will be an ambassador of our culture and social and environmental credentials.
CarTrawler's Equality, Diversity, and Inclusion in the workplace
CarTrawler is fully committed to ensuring equal opportunities supported by an environment based on mutual respect, inclusion, and dignity at work for all our people.  We welcome diversity, valuing the benefits it brings to the workplace. We have a zero-tolerance approach to discrimination of any kind.
The criteria with regard to decisions on positions and promotions are an individual’s ability, behaviors, and merit to perform in the role. To this end, CarTrawler strives to ensure that recruitment, employment, training, and promotion practices and policies do not directly or indirectly discriminate.
We are a purpose-led, values-driven company, with a focus on a culture of shared wins where relationships make the difference. We strive to foster a culture of continuous learning encouraging our people to invest in themselves to Thrive.  
Success Enablers
CarTrawler will work to ensure neurodivergent individuals and/or people with disabilities are set up for success to participate in the interview process. If additional success enablers and or accommodations are needed to participate in any CarTrawler job application or interview process, to perform essential job functions, and/or to receive other benefits of employment. Please let your recruiter know how we can support you by contacting our team directly at [email protected]

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