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Connect Experience​

Comprehensive Customer Experience​

Delivering a personalised, efficient, and rewarding experience for our partners’ customers by providing award winning omni-channel support, AI-enabled customer channels, innovative payment options, and unique loyalty capabilities.

Customer care

Connect Care

A multi-lingual customer care team that, with the use of real-time data, insights and AI, offer our partners’ customers award winning service and advocacy. We provide customers with the widest range of support options to suit their preferences, including our state-of-the-art Customer Portal.

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Connect Loyalty

Seamless loyalty earn and redemption capabilities that allow us to simply integrate our partners’ loyalty programme into the car hire booking process. We work with United Airlines, eDreams Odigeo, Hawaiian Airlines, Swiss, Eurowings, and more, to facilitate their loyalty programmes for car hire.

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Connect Payments​

Industry leading payment capabilities and innovation to optimise customer experience and conversion.​

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Customer Service awards in the past 2 years
Payment options live, with more to come
partners with an loyalty integrated
Emirates plane
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Emirates and CarTrawler have a shared passion for innovation and a constant drive to continually invest in and improve its products. That, combined with a commitment to great customer service, leads to a seamless travel experience for its shared customers.