eCommerce Payments Manager
(Permanent)

Customer

Location: Dublin

CarTrawler is the leading B2B technology provider of the car rental and mobility solutions to the global travel industry. Our purpose is to drive successful partnerships. CarTrawler’s end-to-end technology platform expands our airline and travel partners’ offering to their customers, creating substantial ancillary revenue opportunities. We provide unrivaled breadth and depth of content worldwide, including car rental, private airport transfer, and ride-hailing services.

CarTrawler creates innovative, data-led solutions for some of the largest travel brands in the world, including United Airlines, American Express, EasyJet, Alaska Airlines, SWISS, Hotels.com, and Emirates. As a B2B company, we focus solely on helping our airline and travel partners build their brands, not our own.

For our people, they get to work in an indigenous Irish tech company, in healthy, high performing teams, solving interesting problems. 

As part of the Customer Transactions Leadership Team – you will be working with an awesome bunch of individuals who are passionate about the customer experience through payments and fraud. As Payments Manager, you will bring a key understanding of the payment landscape, take ownership of payments and refunds, payment success rates, responsibility of a multi-million processing budget and how through payments we can drive shared wins for our business, partners, suppliers, and customers.

Reporting to: Head of Customer Transactions

Key responsibilities:

  • Responsible for the day to day management of Cartrawler payments performance (payment success rates, payment costs, and DCC optimisation).
  • Optimise our payment processing to achieve a multi-million-euro cost budget across multiple payment types and currencies.
  • Work with current and potential payment partners to understand how we can continue to deliver a best in class payments experience with a focus on payment success rates and costs.
  • Build and continually review the payments initiative backlog for delivery with our Product Team.
  • Give leadership and be the expert in Payments across all internal teams
  • Package insights into intuitive stories that can be shared with the team and stakeholders across the wider business that includes in depth analysis of customer payments behaviours and journeys.
  • Accountable for the preparation, validation and distribution of weekly/monthly payments and refunds analysis and team performance reports through your team.
  • Manage and Implement the key transactional policies and budgets of Transactions Operations (cancellations and refunds).

Comptencies

  • Demonstrable experience of ecommerce payments management.
  • Understanding of the drivers of payment performance within an ecommerce business.
  • Exceptional organizational, analytical, and problem-solving skills.
  • Experienced at defining, utilizing and communicating performance metrics.

Behaviours

  • Commercially Savvy: Keeps up to date with current and future trends and business developments.
  • Hungry for Results: Drives self and others to excel and raise the bar on performance.
  • Decision Quality: Makes quality, long and short-term decisions considering various inputs.
  • Big Thinker: Balances strategic objectives with day to day activities.
  • Grows Talent: Places a high priority on the development of others and continuous learning
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

Additional Info

Some of Our Benefits
 
Hybrid Working: Hybrid working at CarTrawler is a combination of office and remote working. Most of the time, people will have flexibility in terms of where they want to work.
Financial Wellbeing: All employees from day one, whatever their role, are entitled to share options as part of our unique equity scheme offering, we also have an annual performance-related bonus, pension, income protection & life assurance.
 
Health: Premium VHI health insurance is provided for all team members, we have a dedicated team of Mental Health First Aiders, and an Employee Assistance Programme, “Friday Unplugged” – the last Friday of every month we have a half-day mental health break.
 
Leave: 25 days annual leave & 2 company days, as we know life often takes over, as it should! For these instances we offer all eligible team members paid maternity, adoptive, paternity, parental, and marriage leave 
 
Development: We have a dedicated Talent Management Team and Development Framework “Thrive” which supports your professional and personal development throughout your CarTrawler career.
Environmental, Social, and Governance
You will be an ambassador of our culture and social and environmental credentials.
CarTrawler's Equality, Diversity, and Inclusion in the workplace
CarTrawler is fully committed to ensuring equal opportunities supported by an environment based on mutual respect, inclusion, and dignity at work for all our people.  We welcome diversity, valuing the benefits it brings to the workplace. We have a zero-tolerance approach to discrimination of any kind.
The criteria with regard to decisions on positions and promotions are an individual’s ability, behaviors, and merit to perform in the role. To this end, CarTrawler strives to ensure that recruitment, employment, training, and promotion practices and policies do not directly or indirectly discriminate.
We are a purpose-led, values-driven company, with a focus on a culture of shared wins where relationships make the difference. We strive to foster a culture of continuous learning encouraging our people to invest in themselves to Thrive.  
Success Enablers
CarTrawler will work to ensure neurodivergent individuals and/or people with disabilities are set up for success to participate in the interview process. If additional success enablers and or accommodations are needed to participate in any CarTrawler job application or interview process, to perform essential job functions, and/or to receive other benefits of employment. Please let your recruiter know how we can support you by contacting our team directly at [email protected]

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